Privacy Policy

Praise Travels ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (praisetravel.com) and use our travel booking services. By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2.1 Information You Provide Directly: • Account registration details: name, email address, phone number, password • Booking information: passenger names, passport details, travel dates, preferences • Payment information: processed securely through Paystack (we do not store card details) • Communication records: emails, chat messages, and support tickets • Visa application documents: passport copies, photographs, supporting documents 2.2 Information Collected Automatically: • Device information: browser type, operating system, device identifiers • Usage data: pages visited, time spent, clicks, search queries • IP address and approximate location • Cookies and similar tracking technologies 2.3 Information from Third Parties: • Airlines, hotels, and other travel providers (booking confirmations, updates) • Payment processors (transaction status) • Social login providers (if you sign in with Google)

We use your personal information for the following purposes: • Processing and managing your travel bookings and reservations • Sending booking confirmations, e-tickets, and travel updates • Processing payments and managing instalment plans • Providing customer support and responding to enquiries • Sending important service notifications and account alerts • Personalising your experience and showing relevant travel offers • Improving our platform and developing new features • Complying with legal obligations and preventing fraud • Sending marketing communications (with your consent — you can opt out at any time) • Administering our loyalty rewards programme

We do not sell your personal information. We share your data only in the following circumstances: 4.1 Travel Service Providers: We share necessary booking details with airlines, hotels, car rental companies, tour operators, and insurance providers to fulfil your reservations. 4.2 Payment Processors: Payment information is shared with Paystack to process transactions securely. 4.3 Visa Authorities: For visa applications, we share your documents with the relevant embassies, consulates, and immigration authorities. 4.4 Service Providers: We work with trusted third-party service providers (email delivery, analytics, cloud hosting) who process data on our behalf under strict confidentiality agreements. 4.5 Legal Requirements: We may disclose your information if required by law, court order, or government authority. 4.6 Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We use cookies and similar technologies to: • Keep you logged in to your account • Remember your preferences and search history • Analyse website traffic and usage patterns • Improve our services and personalise content You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website. We use Google Analytics to understand how visitors use our site. Google Analytics collects anonymised usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We implement industry-standard security measures to protect your personal information: • SSL/TLS encryption for all data transmitted to and from our website • Secure, encrypted storage of personal data • Access controls limiting who can view your data within our organisation • Regular security audits and vulnerability assessments • PCI-DSS compliant payment processing through Paystack While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal data for as long as necessary to: • Maintain your account and provide our services • Comply with legal and regulatory obligations (typically 7 years for financial records) • Resolve disputes and enforce our agreements When your data is no longer needed, we securely delete or anonymise it. You may request deletion of your account and associated data by contacting us at privacy@praisetravel.com.

You have the following rights regarding your personal data: • Right of Access: Request a copy of the personal data we hold about you • Right to Rectification: Request correction of inaccurate or incomplete data • Right to Erasure: Request deletion of your personal data (subject to legal obligations) • Right to Restrict Processing: Request that we limit how we use your data • Right to Data Portability: Receive your data in a structured, machine-readable format • Right to Object: Object to processing of your data for marketing purposes • Right to Withdraw Consent: Withdraw consent for marketing communications at any time To exercise any of these rights, contact us at privacy@praisetravel.com. We will respond within 30 days.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it promptly. For bookings involving minors, a parent or legal guardian must create the account and make the booking.

As a travel agency serving customers globally, your data may be transferred to and processed in countries outside Ghana. When we transfer data internationally, we ensure appropriate safeguards are in place, including contractual protections with our service providers. By using our services, you consent to the transfer of your data to countries that may have different data protection laws than your country of residence.

We may update this Privacy Policy from time to time. We will notify you of significant changes by: • Posting the updated policy on our website with a new "last updated" date • Sending an email notification to registered users Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer: Praise Travels — Data Protection Accra, Ghana Email: privacy@praisetravel.com Phone: +233 (0) 000 000 000 Website: praisetravel.com This Privacy Policy was last updated on 1 May 2025.